Advantages of MyCloud UCaaS
Unlimited Calling
Make unlimited* calls to & from the US and Canada
Device Flexibility
Place or receive calls on your desk phone, web browser, or smartphone
Messaging
Every number is capable of two-way SMS and MMS messaging
Video Conferencing
Hold meetings with up to 25 or webinars with up to 50 participants included
Fully Featured
Our calling plans have a full range of calling features included at no charge
30-Day Guarantee
We stand behind our service and offer a 30-day money-back guarantee
Features to Increase Your Business Efficiency
Call Management
- Call Queues
- Outgoing Caller ID
- Call Center Features & Analytics
- Call Logs
- Call Recording & Transcription
- Auto Attendant & IVR
- Location Intelligent Emergency Calling
Call Center
- Instant Messaging (IM)
- Presence Indicators
- Business SMS & MMS
- Integrations
- Automatic Call Distribution
- Listen, Whisper, & Barge
- Dashboards for Real Time Monitoring & Alerts
- Sentiment Analysis
- Agent Management
Collaboration
- Audio Conference Bridges
- High-quality Voice
- Point-to-point Video
- Video Conferencing (up to 25 participants)
- Webinars (up to 50 participants)
- Desktop Sharing
- Application Sharing
- Web-Based Video Conferencing
- No Application Needed
User Interface & Management
- Single Pane-of-glass Design
- Easy Access To User Contacts
- Corporate Contacts Directory Access
- Update Status, Answering Rules, & More With Ease
- Visual Voicemail
- Mobile Apps
- Chat History
- Business SMS & MMS
Mix and Match Extension Types
Basic
$30/month/extension
All calling features without call center functionality. For most users. Includes one local telephone number per extension.
Call Center
$40/month/extension
Agent and manager seat types are available. Includes all calling features listed above. Includes one local telephone number per extension.
All accounts will be charged an E911 cost recovery fee of $5.00 per month, regardless of the number of locations or telephone numbers.
Add-ons
- Additional Local Telephone Number (Message enabled): $1.50 per month
- Toll-Free Telephone Number: $5.00 per month + $0.03 per minute usage
- Call Recording (per extension) with 90-day storage: $3.00 per month
- Voicemail Transcription (per extension): $2.00 per month
- Microsoft Teams Integration (per extension): $5.00 per month